Check in Policy

1. Refundable cash security deposit of RM300 per unit will be collected upon check in for Caravan & Glamping. RM 50 deposit for campground rental.
2. Check-in time is 3.00 pm and check-out time is 12.00 noon.
3. Early check-ins are subject to availability.
4. We accept payment online bank transfers, credit card/debit card.
5. No Pets Allowed.
6. Guests are required to present a passport or identification card and booking confirmation voucher during check-in for registration purposes.
7. Please note that all Special Requests are subject to availability and additional charges may apply.

     — Late check out after 12.30pm : RM 50 per hour

     — Additional pax for glamping tent : RM100 per pax (with BBQ, Breakfast & Sleeping bag), kids below 6 stay for free

8. Stellar Golden Hill reserves the right to change this term and conditions at any time without prior notice.

Damage and Refuse Accommodation

1. Stellar Golden Hill reserve the right to charge accordingly if any damage caused by the guest to our belonging accordingly to our price list. 
2. Guests shall take all reasonable and proper care of the property and its furniture, fittings, and effects in or on the property and leave them in the same state of condition as at the commencement of the stay period.
3. Stellar Golden Hill will not in any way whatsoever be responsible for any loss or damage to the Guest’s belonging.
4. Stellar Golden Hill enforces a strict policy on reported noise complaints from all guests between 11pm—7am. No excessive noise or loud music will be tolerated at any time. Violation of quiet time rules will result in immediate expulsion from the camp ground, without a refund.
5. Outside food is allowed, guests have the responsibility to clean up the place and dispose of the rubbish before check-out. Failure to do so will result in a RM100 cleaning fee imposed by the management.
6. Smoking is prohibited in all the enclosed areas within the Caravans, tents, and reception office.A RM100 non-refundable cleaning fee will be imposed on the guest if they violate the smoking ban in any prohibited area.

Cancellation Policy

Cancellation, Amendment, Refund

1. Cancellation and request of refund OR Amendments / postpone of date must be made NO later than 14 days prior to your arrival date. 
2. No refund will be allowed 14 days prior to check in.
3. Postponement/Amendment of stay or change of check in date can only be done 14 days prior to check in.
4. Any reasons for postponement not relating to Covid-19 (including but not limited to illness, injury, or personal reasons) will not be deemed legitimate reasons for charge postponement.
5. If a guest tests positive for Covid-19 or another virus declared as a pandemic, with proof presented, a 12-month postponement of the stay from the original date will be offered. No refund will be granted.
6. Postponement/Amendment of stay is allowed. Additional charges subject to the room rates of your newly selected dates.
7. In an event of no show on your check-in date, you will be charged for the full amount of your stay.
8. Cancellation/amendment/postponement or any form of booking alteration/modification of a confirmed booking must be made in writing email at stellareko@gmail.com to avoid  misunderstanding and act as a proof. The team will reply during office hours (9AM ~ 6PM). 

Safety and Disclaimer

1. 1. Disclaimer form is compulsory to be filled by all guest with no exceptions during check-in.
   2. Participation in activities such as, hiking, cycling, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.
   3. Stellar Golden Hill accept no liability for accident, loss of property or personal injury whilst on your stay.